I’ve always wondered why it’s so difficult for someone to
find the good in something and that fact came crashing to the forefront this
week, when after a year of hard work, I launched the NBC B-B site for stations.
For months, in addition to a million other aspects of a relaunch, I painstakingly supervised and worked on every creative detail,
every user interface function and vigorously tested thousands of scenarios. And
when the site launched yesterday without one glitch – I naively waited for the
notes of congratulations. Instead, I got
angry emails from affiliates "couldn't find what they were looking for," and who didn’t like how the site downloaded, one even
going so far to tell me, to paraphrase a very angry email, “No wonder no one
promotes your shows.” Pulling from my long history of customer service, I sent
her back a very nice note, apologizing for her inconvenience and telling her to
personally call me. Of course, she did not.
So, today, I am making a conscience choice to find the good before I bitch - it may be freezing in LA, but the sun is shining and the sky is blue and I’m
heading to my desert paradise at the end of the week. Though I may be miserable
bundled up in my scarf and gloves, last year at this time I was overweight and
unhealthy. What a difference a year makes, I’ll remind myself.
And, no matter what you find annoying about someone or a
situation, for just a second, take a deep breath, compose yourself and say
something nice before you begin your rant. Trust me; you’ll get a lot further
in the game.
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